Employee Training Services
Pistachio Solutions is a BQA accredited Human Resources solutions company that is dedicated to helping their clients navigate the complexities of Human Resources in Botswana.
In partnership with Amanda Workman of Chepkemboi Consulting we offer the following workplace learning and development training programs. Our collaborative mission is to provide world-class training with local implementation.
CUSTOMER SERVICE
VISION, ENERGY, AND PASSION TO SERVE
2 Day Course
This training will motivate participants to become better motivated to deliver outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. Your team will learn how to better engage with customers, portray energy, commitment, and ownership in each customer interaction.
HIGH PERFORMING TEAMS
2 Day Course
An interactive and introspective program that will help you equip members of a team with the essential skill to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable. The goal of this program is to help you create a more professional and dynamic team that works together to achieve more.
MANAGING PEOPLE
2 Day Course
Focused on four core management fundamentals that are essential for leadership, this training will help your managers and supervisors up-skill their management style. From setting clear objectives to monitoring performance, situational leadership and more this training brings real life application to people management.
WORKPLACE DIVERSITY AND INCLUSION
2 Day Course
This two day training provides participants with an understanding of their role in creating and promoting a safe and welcoming work environment for colleagues and customers. Evidence shows that workplaces that actively create diverse and inclusive workspaces have better economic standing and ROI.
FRONT LINE RETAIL SELLING SKILLS
2 Day Course
In this hands on and interactive course participants will learn and practice proven sales models that can be used to understand the customer’s needs, develop rapport, and increase the likelihood of making a sale. Creating a better buying experience for the customer leads to greater sales in the immediate time frame and repeat sales in the future.
CONFLICT RESOLUTION
1.5 - 2 Day Course
Help your team learn to confidently deal with conflictual situations with confidence. Participants will discover how conflict can be changed to opportunity, as well, they will explore and practice a conflict resolutions process that will allow them to successfully handle workplace issues.
EMOTIONAL INTELLIGENCE
1.5 Day Course
This highly interactive training program will help participants become more balanced in their thinking, feeling and doing by giving them the essential skill and mindset for proper self-awareness, self-management, self-motivation and relationship management empowering them with a choice in how they think, feel and act.
TIME MANAGEMENT
1 Day Course
A one day training course helping participants learn how to take control of their time. From setting achievable goals to learning how to more efficiently and effectively control their time and resources. The program also stresses on the importance of planning and prioritizing, dealing with and controlling interruptions, setting boundaries and managing stress.
CALL CONTROL
1 Day Course
Average call handling time (AHT) is one of the most important operational metrics and an important indicator for any call center and a key input in scheduling and calculating required staffing. This training will help call center agents reduce their AHT by equipping them with the skills necessary to effectively deal with each call more efficiently and effectively.
Our Clients
